ANALYST REPORT:

Frost & Sullivan recognizes Genesys with 2018 NA Contact Center Company of the Year Award

Contact centers must meet constantly changing customer demands and the ever-growing needs of their employees. The best contact center vendors use innovative technologies and sound expertise to overcome these challenges and fully support both groups.

Frost & Sullivan, a global research and consultancy organization, named Genesys as the winner of their 2018 North American Contact Center Company of the Year Award for meeting these demands with advanced solutions that “help customers truly differentiate their service offerings.” Genesys was praised for:

  • Visionary innovation and performance that addresses unmet needs;
  • Best practices characterized by a consistent and repeatable level of success;
  • Products and services that offer the best value for the price, compared to similar offerings in the market.

Learn more about this award and why it matters, and get details on why Genesys is the partner to help you get ahead—and stay ahead—of your competition.

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