Pick the perfect plan for your business
Our flexible pricing is designed with you in mind—just like our award-winning call center software
Genesys Cloud 1
Solve customer problems faster
- Inbound & outbound voice
- IVR minutes, data storage, API requests
Genesys Cloud 2
More channels, more success
- Includes Genesys Cloud 1 +
- Unlimited email & chat
- AI-powered customer engagement
- Extra IVR minutes, data storage, API requests
Genesys Cloud 3
Unlimited channel surfing
- Includes Genesys Cloud 1 & 2 +
- SMS & messaging app routing
- Workforce engagement management
- Maximum IVR minutes, data storage, API requests
Prices listed are per named user, billed annually.
Unlimited chat and email routing
Co-browse and screenshare
SMS and messaging apps routing
Inbound Voice Routing
Callback (IVR & web)
Basic outbound campaigns
Advanced outbound campaigns
Inbound / outbound blending
Quality management and compliance
Access to AppFoundry marketplace
Real-time and historical views
Check out Genesys Cloud plan options to select which best fits your business needs
Pay for logged in user
Best for predictable agent staffing at the best available price.
By the hour pricing
Pay for time used by logged in users
Best for contact centers with part-time agents or frequent usage spikes.
Pay for simultaneous users
Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.
We’re here to help.
Just say the word—we’ll reach out to talk through the options and find the best fit for you.