Combine digital sales, support and intelligent automation for a unified process
To excel at social selling, you need to meet customer demand across channels. Provide support on WhatsApp, Apple Business Chat, Messenger, SMS, social media and any future messaging apps. Automation allows for fast and successful interactions any time, any place. With bots, you can scale across digital channels without overwhelming agents.
Good automation is about balance. Use artificial intelligence (AI) to automate common requests and keep users moving through your standard digital selling process. Improving your customer self-service options saves time for customers and keeps your valuable sales team free to step in when users most need them.
Start the digital sales transformation. Use machine learning and real-time insights about website behavior to pinpoint when to reach out. Genesys AI lets you engage prospects at the right moment and focus on those who are most likely to convert.