Call Design is Aspect Software’s largest Workforce Optimisation channel partner globally. With its head office in Sydney, Australia, Call Design has taken its expertise around the world. It began its European operations in 2012 through its office in Barcelona and London and then in 2013 the North American office was opened in Nashville. Call Design is the world’s leading consultancy-based § organisation that focuses on bringing enterprise-wide Workforce Optimisation solutions as they relate to business outcomes to Customer Service operations. www.calldesign.com.au
Silver Linings Solutions' PerformanceDNA solutions are now an integral part of the Genesys Workforce Optimisation suite launched in 2011. Branded Skills Assessor and Training Manager, the solutions deliver exactly the same potential for step-change improvements in employee performance and training and coaching scheduling optimisation.
Silver Lining Solutions’ suite of performance, training and routing optimisation solutions – PerformanceDNA – has the potential to unlock transformational benefits and is an extremely valuable addition to Genesys’ portfolio of customer service solutions. In addition, Silver Lining Solutions and Genesys share a closely aligned WFO vision and collaborate successfully on high profile client deployments around the world.
Genesys is the world's leading provider of customer service solutions. A top 50 software company headquartered in California's bay area, Genesys employs 1,800 employees in 80 countries to serve 2,000+ customers. The Genesys G8 suite delivers integrated solutions in the Contact Center, Web and Mobile Customer Service, Social Customer Service, Performance Management and Analytics, as well as Enterprise Customer Service Integration.
JZero Solutions is an online solutions and development company that specializes in eLearning and Training Events Management. Founded in 1997 by Digant Val and Paul McCoy, JZero has delivered learning solutions to major blue chip enterprises around the world, such as Hewlett Packard, Shell and Orange. JLMS Enterprise is JZero Solutions’ flagship product and forms part of a suite of learning related products designed and developed to deliver an effective and productive learning environment. www.jzero.com
Silver Linings Solutions' PerformanceDNA solutions are now an integral part of the NICE Workforce Optimisation suite.
On 7 March 2013, Silver Lining Solutions and NICE announced a reseller agreement which allows NICE to resell PerformanceDNA solutions globally.
We are excited to formalize our partnership with Silver Lining Solutions. We share a vision for how WFO can help companies better engage their employees to increase revenue, decrease cost, and enhance customer experience.
NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
An independent industry body established in 2000, the PPF promotes best practice and effective planning in customer contact operations. The Forum works across all sectors to establish professionalism in Insight, Planning and Quality, offering year-round advice and support for its members and a rich range of specialist training, qualifications, standards and accreditation. The PPF also provide insight and networking opportunities for executives thanks to its leadership forums. www.planningforum.co.uk
On 17 April 2014, Silver Lining Solutions and Teleopti signed a global OEM agreement for both Optimizer and Planner.
Teleopti is a leading provider of solutions for strategic Workforce Management (WFM) and Telecom Expense Management (TEM). Hundreds of enterprises around the world rely on Teleopti to achieve optimal operational efficiency in their contact centre in order to provide the highest levels of service to their users.