Genesys (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has today announced that it has acquired privately held Silver Lining Solutions Ltd.
“Genesys’ acquisition of Silver Lining Solutions underlines the incredible value that the company’s unique performance optimisation solutions deliver to clients. We are delighted that Genesys will leverage these capabilities as a key component of its world-class workforce optimization offering, and look forward to seizing the rapidly growing market opportunity. Last but not least, we are eager to get to work with our new colleagues to support existing and new clients, and innovating together to ensure relevance and value in the future,” said Amanda Westwood, chief executive officer of Silver Lining Solutions.
Read the full press release http://www.genesys.com/uk/about/newsroom/news/genesys-acquires-silver-lining-solutions-to-enrich-workforce-optimisation-product-offering