Troy Piasczyk appointed Professional Services Consultant, Americas

Troy Piasczyk appointed Professional Services Consultant, Americas

Silver Lining Solutions, Birmingham, 1 June 2016.__ Silver Lining Solutions today announced that it has appointed Troy Piasczyk as Professional Services Consultant, Americas. Troy brings valuable skills and experience to help oversee Silver Lining’s PerformanceDNA technology deployments in this strategic region.

Priascyk has over 20 years’ experience in IT project management, implementation, support and training. Prior to joining Silver Lining Solutions, Piasczyk worked with VPI (VoicePrint International) as Regional Field Engineer for 2 years, after 8 years with WFO leader NICE Systems as a Professional Services Engineer and 9 years with Workforce Management technology vendor IEX (acquired by NICE). Piasczyk will report to Debbie May, General Manager of Silver Lining Solutions - Americas, since July 2015 and one of the founders of IEX in 1988.

“Employee performance optimization is a fast growing market and Silver Lining’s technology is second to none. I am looking forward to helping Silver Lining continue its strong growth in the Americas and expand its reputation for excellent customer service,” commented Piasczyk.

"Troy will help our clients unlock significant business benefits from Silver Lining Solutions’ enterprise employee performance optimization solutions. I am delighted to work with such a talented and committed individual once again," said May.

About Silver Lining Solutions

Leading companies around the world including BT Retail, EE, Optus and Sky use Silver Lining’s PerformanceDNA™ employee performance optimization solutions to transform the customer experience and achieve dramatic improvements in sales performance and operational efficiencies. In every single case, ROI has been delivered in under 6 months. PerformanceDNA™ is backed up by a global team of experts in workforce optimization and contact center technologies, with direct experience in contact center, retail and back office.

Silver Lining’s award winning solutions are available in multiple languages, and can be rapidly deployed on premise or in the cloud.

Headquartered in the UK, Silver Lining Solutions has offices in Asia Pacific and the Americas. www.silverliningusa.com.

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