Archive of: 2014

  • Actions Speak Louder than Data

    Actions Speak Louder than Data

    When I think about this week’s topic: “turning data into actionable data,” I find myself going back some years to a moment when, definitely one of the most formative bosses I have ever had, explained how to deliver value-added reporting to clients using the DIKIA reporting model.

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  • Silver Lining Solutions announces global OEM with Teleopti

    Silver Lining Solutions announces global OEM with Teleopti

    The partnership will deliver unique employee performance optimization capability to Teleopti’s growing client base.

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  • Silver Lining's Optimizer underpins new contact centre in China

    Silver Lining's Optimizer underpins new contact centre in China

    Silver Lining’s Optimizer underpins new contact centre in China and concludes a successful pilot in 7 hotels around the world.

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  • Traci Moxson appointed as Senior Business Development Manager

    Traci Moxson appointed as Senior Business Development Manager

    Traci Moxson appointed as Senior Business Development Manager – North America and a member of Silver Lining Solutions’ management team.

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