Tag: performance optimization

  • Sky – Believing in better workforce optimisation

    Sky – Believing in better workforce optimisation

    Steve McInally has over 13 years’ experience of contact centre resource planning, successfully completing over 30 workforce optimisation (WFO) implementations in over 13 different countries. In an interview with NICE Systems he explains why he selected the joint NICE-Silver Lining WFO solution for his latest project at the UK broadcaster, Sky.

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  • PPF's Skills Framework goes live

    PPF's Skills Framework goes live

    Silver Lining Solutions supports skills development as Professional Planning Forum announces official relaunch of Skills Framework.

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