Tag: optimizer

  • Opplysningen: Planning for peak performance

    Opplysningen: Planning for peak performance

    NEW CASE STUDY Opplysningen 1881, the leading Norwegian business directory enquiries service, has 2 busy contact centres employing almost 200 agents in Norway and is recognised for its commitment to high quality customer service – which is absolutely vital to keep customers coming back.

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  • Optus appoints Silver Lining Solutions to fast track the performance of its retail sales teams

    Optus appoints Silver Lining Solutions to fast track the performance of its retail sales teams

    Silver Lining Solutions today announced that Optus, the second largest telecommunications company in Australia, and a wholly owned subsidiary of Singtel, is using Silver Lining’s PerformanceDNA solutions to help boost sales performance and provide superior customer service.

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  • Silver Lining's Optimizer underpins new contact centre in China

    Silver Lining's Optimizer underpins new contact centre in China

    Silver Lining’s Optimizer underpins new contact centre in China and concludes a successful pilot in 7 hotels around the world.

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  • Sky selects Silver Lining Solutions

    Sky selects Silver Lining Solutions

    Sky will use a joint NICE-Silver Lining workforce optimisation solution to more effectively manage its multi-site, multi-skill, contact centre environment.

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