Tag: Genesys

  • Genesys Acquires Silver Lining Solutions

    Genesys Acquires Silver Lining Solutions

    Genesys (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has today announced that it has acquired privately held Silver Lining Solutions Ltd.

    Read More
  • Telenor  Realises Spectacular Sales and Service Improvements Across Five Contact Centres

    Telenor Realises Spectacular Sales and Service Improvements Across Five Contact Centres

    Silver Lining’s OEM partner, Geneys, has recently published a fantastic case study on the benefits our joing solutions have delivered for Telenor.

    Sales increase by approx. 25% for new temporary agents compared to established advisors NPS improved from 14 to 52 for new, temporary advisors

    Read more at: http://www.genesys.com/uk/about-genesys/customer-stories/telenor

    Read More