Tag: customer service

  • Opplysningen: Planning for peak performance

    Opplysningen: Planning for peak performance

    NEW CASE STUDY Opplysningen 1881, the leading Norwegian business directory enquiries service, has 2 busy contact centres employing almost 200 agents in Norway and is recognised for its commitment to high quality customer service – which is absolutely vital to keep customers coming back.

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  • Sky – Believing in better workforce optimisation

    Sky – Believing in better workforce optimisation

    Steve McInally has over 13 years’ experience of contact centre resource planning, successfully completing over 30 workforce optimisation (WFO) implementations in over 13 different countries. In an interview with NICE Systems he explains why he selected the joint NICE-Silver Lining WFO solution for his latest project at the UK broadcaster, Sky.

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