Tag: big data

  • The keys to the sweet shop

    The keys to the sweet shop

    Over the past 15 years contact centre planning has gone from a few Excel jockeys working their magic on unwieldy forecast models and scheduling sheets to a recognised profession with its own university program.

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  • Actions Speak Louder than Data

    Actions Speak Louder than Data

    When I think about this week’s topic: “turning data into actionable data,” I find myself going back some years to a moment when, definitely one of the most formative bosses I have ever had, explained how to deliver value-added reporting to clients using the DIKIA reporting model.

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  • PPF's Skills Framework goes live

    PPF's Skills Framework goes live

    Silver Lining Solutions supports skills development as Professional Planning Forum announces official relaunch of Skills Framework.

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