Archive of: News
Organisations missing out on benefits delivered by automation and integration with enterprise systems
Birmingham, 29 November 2016. Silver Lining Solutions will today launch the findings of its global research survey into the management of ‘offline’ activities in the contact centre at The Forum’s annual Planning Conference in Nottingham.
While it would appear that a variety of systems are being used to schedule offline activities for a wide range of different job roles, the survey reveals that scheduling might be being left behind in how it is being integrated with other increasingly popular and effective measures.
Download the report in the main article.Read More
Silver Lining’s OEM partner, Geneys, has recently published a fantastic case study on the benefits our joing solutions have delivered for Telenor.
Sales increase by approx. 25% for new temporary agents compared to established advisors NPS improved from 14 to 52 for new, temporary advisorsRead More
Silver Lining Solutions, Birmingham, 1 June 2016.__ Silver Lining Solutions today announced that it has appointed Troy Piasczyk as Professional Services Consultant, Americas. Troy brings valuable skills and experience to help oversee Silver Lining’s PerformanceDNA technology deployments in this strategic region.Read More
Birmingham, UK, 26 November 2015. Silver Lining Solutions today announced that PerformanceDNA, the industry leading employee performance optimization solution, is now available as a cloud solution.Read More
NEW CASE STUDY Opplysningen 1881, the leading Norwegian business directory enquiries service, has 2 busy contact centres employing almost 200 agents in Norway and is recognised for its commitment to high quality customer service – which is absolutely vital to keep customers coming back.Read More
New Australian subsidiary will serve clients across the entire region**
Birmingham, United Kingdom, 1 October 2015 __ Silver Lining Solutions is delighted to announce the opening of its subsidiary, Silver Lining Solutions APAC. This company, headquartered in Melbourne, Australia, marks an exciting new chapter for Silver Lining Solutions, which has experienced strong growth across all its regions.Read More
In the context of a strategic employee performance initiative, Vodafone wanted to enhance time to competency for new starters in its call centres to maximise the number of agents that successfully completed probation.Read More