• The workplace’s most valuable asset

    The workplace’s most valuable asset

    Recent events confirm that capitalism has lost ground to trade protectionism and the rejection of globalisation. The recent US presidential election result and the United Kingdom’s decision to break away from the European Unit (aka ‘Brexit’) evidence this, and we are witnessing similar sentiment in key EU markets such as France, Germany, Austria and Sweden.

    But what does all this mean to business?

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  • LOVE your employees #2: Employee well-being

    LOVE your employees #2: Employee well-being

    On day 2 of our LOVE your employees campaign, we’re going to share some valuable insights into employee well-being.

    Research* reveals that companies that do not invest in employee well-being are most certainly missing out, as high levels of employee well-being can boost employee satisfaction, teamwork, productivity, and even improve a company’s bottom-line. To give your well-being programme the best chances of success, the researchers suggest applying some guiding principles…

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  • LOVE your employees #1: Leadership

    LOVE your employees #1: Leadership

    On this special day, don’t just spoil your loved one - take some time to think about the love you’re showing your employees! In fact, we think employees are so important that for 7 days, we’re going to share some valuable industry insights that demonstrate why it’s important to show your employees the luurrvve!

    Today, on day #1, let’s talk leadership. It’s not just important – it’s crucial!

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  • Global survey reveals that offline activity scheduling in contact centres is not optimised

    Global survey reveals that offline activity scheduling in contact centres is not optimised

    Organisations missing out on benefits delivered by automation and integration with enterprise systems

    Birmingham, 29 November 2016. Silver Lining Solutions will today launch the findings of its global research survey into the management of ‘offline’ activities in the contact centre at The Forum’s annual Planning Conference in Nottingham.

    While it would appear that a variety of systems are being used to schedule offline activities for a wide range of different job roles, the survey reveals that scheduling might be being left behind in how it is being integrated with other increasingly popular and effective measures.

    Download the report in the main article.

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  • Aligning development and the real world

    Aligning development and the real world

    A member of the software development team who spends a lot of time working in the office, it was a great opportunity to listen and talk to a large number of customers and potential customers of our PerformanceDNA solutions, and to see how what we are doing fits with how things are in the real world. My time was not wasted!

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