• Genesys Acquires Silver Lining Solutions

    Genesys Acquires Silver Lining Solutions

    Genesys (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has today announced that it has acquired privately held Silver Lining Solutions Ltd.

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  • LOVE your employees #6: Skills

    LOVE your employees #6: Skills

    Why a ‘learning culture’ is key to organisational success

    At Silver Lining Solutions we work with organisations around the world and have found that there are two basic drivers behind skills development.

    However, simply addressing the points above does not mean that organisations have created and embedded a successful learning culture.

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  • LOVE your employees #5: Internal Communications

    LOVE your employees #5: Internal Communications

    Create value from internal communications

    Internal Communications are vital to make sure management and staff are ‘on the same page’. Company strategies and objectives should be explained in a way that results in employees knowing how their own jobs support company goals, which helps keep people motivated and engaged. In a nutshell, companies that ‘do’ internal communication well are able to make employees feel informed, inspired and engaged.

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  • LOVE your employees #4: Diversity

    LOVE your employees #4: Diversity

    Diversity is good for business.

    Today, diversity in the workplace is a top priority for businesses, not-for-profits, government, society, and – most important of all – the vital talent that will drive their future success. There are plenty of research statistics that support this.

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  • LOVE your employees #3: Innovation

    LOVE your employees #3: Innovation

    Companies that are innovative perform better. Fact.

    In 2014, Google, the world’s most valuable company (it actually knocked Apple off the top spot earlier this year) actually put in formal rules requiring every employee to dedicate one day a week to side projects. The thinking behind this was that encouraging people to be creative would reinforce its deeply innovative culture. We’ve done a bit of research and looked at proven tactics - within the reach of all organisations – that really do foster innovation in the workplace.

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