Insight | Action | Impact
PerformanceDNA helps businesses overcome strategic and operational business challenges.
Whatever YOUR challenge, the solution will pinpoint the drivers of positive outcomes and help
replicate them enterprise-wide. It will also schedule performance improvement actions for those
that need it - virtually at the touch of a button.
So “good bye” unfocused, expensive and demoralizing ‘sheep dip’ approaches, and “hello” benefits for your organization. And for your customers and your employees too.
Frontline employees must deal with increasingly knowledgeable customers across an ever-increasing number of channels - and expectations are higher than ever. But put simply, great customer experience = differentiation.
Top performers deliver tangible value to organizations, which is why PerformanceDNA has been designed to optimize human capital to ensure that every employee becomes the best they can possibly be.
And it’ll also help you ensure that employee improvement actions deliver immediate competitive advantage without costing the earth.
Time is money so speed to market is key.
Be ready in record time for tariff changes, product launches, product recalls, new market entrances and even when the unexpected happens. PerformanceDNA will help you equip your employees with the skills and knowledge they need to do their jobs really well, and incredibly quickly - whatever the scale of your operation.
Don’t give the competition the upper hand by allowing them to reach consumers with new products, services or offers before you do. After all, 2nd place is the first loser.
Sales & Retention
Given that (depending on who you speak to) it can cost 5-15 times more to attract a new customer than to keep an existing one, it’s understandable why Boards around the world have made cross/upsell and customer retention key performance indicators.
By understanding which employee skills, knowledge and behaviors have the biggest positive impact on sales and retention, you can create a blueprint by role of what ‘good’ looks like. And then you can focus on performance improvement actions that really matter.
Hefty fines, risk of reputational damage and consequential revenue loss. These are big C-Level concerns which mean that organizations must ensure the ‘stickiness’ of compliance-related training.
After all, in highly regulated environments you need to do more than just make sure that certain training takes place – you need to evidence that all relevant content has been understood and retained by employees.
PerformanceDNA doesn’t just tell you who has undergone training, thanks to sophisticated assessment capabilities, it reveals who hasn’t understood it.
Benchmarking (OSP, site, team)
When trying to deliver maximum value at the lowest possible cost, it’s important to understand the relative performance levels of teams, sites, countries and even outsourced service providers (OSPs).
PerformanceDNA reveals how things are going. Which team is doing well, which isn’t. Which OSP is performing the best. Which country has performance issues. And it doesn’t stop there – powerful analytics allow you to drill down into the causal factors of performance. Because if you understand what’s driving it, you can take action.
Aligning employee performance improvement actions with strategic objectives
helps build a strong culture underpinned with shared objectives. And this generates significant business benefits.
Firstly, it delivers higher employee engagement, which has been shown to have a strong correlation
with ultimate profitability; according to a 2014 Gallup survey, profitability is 22% higher in
organizations that have high levels of employee engagement. Secondly, by focusing on skills
development at an individual level, employees feel more confident, valued and empowered – all
significant drivers of better performance.